A connected business foundation beneath every IMV experience.
IMV connects business records, workflows, permissions, integrations, reporting, and AI beneath Commerce, Operations, Finance, and Digital Experience so teams can work from current information and controlled handoffs.
IMV Platform Foundation
Connected platform layers
Give teams a simple experience while preserving the rules, permissions, and system relationships behind the work.
Every IMV application uses the same connected operating foundation.
Experience layer
Role-specific applications for commerce, stores, inventory, orders, fulfillment, finance, reporting, content, knowledge, service, and administration.
Intelligence layer
Business questions, summaries, explanations, comparisons, drafts, recommendations, and prepared actions.
Workflow layer
Events, schedules, thresholds, decisions, approvals, tasks, notifications, system actions, exceptions, and run history.
Business-context layer
Connected products, inventory, orders, customers, accounts, locations, entities, payments, finance, content, policies, and relationships.
Integration layer
APIs, files, imports, exports, scheduled processes, and approved connections.
Control layer
Identity, role and scope, permissions, action levels, approvals, source ownership, freshness, exceptions, and review history.
Reuse the same product, order, inventory, customer, finance, content, and policy records across every IMV experience.
A sale, return, inventory movement, content change, approval, payment, or integration event can affect several teams.
Product context
Products, variants, attributes, media, categories, bundles, compatibility, prices, campaigns, content, and knowledge.
Inventory context
Location, ownership, on hand, available, reserved, inbound, in transfer, held, committed, cost, and history.
Order and customer context
Source, customer, account, buyer role, products, price, payment, tax, promise, fulfillment, service, return, refund, exception, and history.
Location and entity context
Company, brand, region, store, warehouse, channel, legal entity, ledger, role, calendar, and permission scope.
Finance context
Sale, tender, refund, fee, tax, COGS, settlement, inventory movement, approval, close state, report, and external handoff.
Content and policy context
Page, product copy, campaign, article, FAQ, policy, warranty, owner, review state, approval, and publication.
Coordinate work that crosses applications, teams, and systems.
Use events, rules, business context, AI-assisted preparation, approvals, tasks, actions, and exception handling.
Event and trigger
Start from a transaction, state change, threshold, schedule, user request, integration event, or detected exception.
Context assembly
Retrieve product, customer, account, location, entity, inventory, order, finance, policy, content, and workflow information.
Decision and branching
Apply rules, thresholds, eligibility, priority, policy, action level, and approval requirements.
Human and AI steps
Use people for judgment and approval; use AI for permitted interpretation, summarization, classification, drafting, and preparation.
Action and handoff
Create tasks, notifications, documents, permitted state changes, or calls to approved systems.
Exception and recovery
Handle missing data, failed actions, unavailable systems, retries, expired approvals, and escalations.
Control who can view, change, approve, publish, export, and act.
Apply the user's business role and scope to the records and actions available across the suite.
Role and scope
Scope access by role, team, store, warehouse, region, brand, entity, account, channel, workflow, and record type.
Action permissions
Separate viewing, creating, editing, approving, publishing, refunding, adjusting, transferring, closing, exporting, and executing.
Approval policies
Require appropriate review for pricing, discounts, refunds, inventory changes, B2B quotes, finance exceptions, publication, and AI-prepared actions.
Source ownership
Identify which system or role owns a product fact, inventory state, order status, finance record, policy, answer, or report definition.
History and evidence
Retain who changed or approved an item, when it changed, why it changed, and which records were affected.
AI action levels
Control whether AI can answer, recommend, draft, prepare, request approval, or execute for each action type.
Keep specialized systems where they add value and make the handoffs easier to manage.
Connect IMV with payment, tax, accounting, ERP, marketplace, fulfillment, shipping, warehouse, analytics, communications, search, and content systems.
Commerce and channels
Storefronts, marketplaces, B2B portals, store systems, and customer-service tools.
Payments and finance
Payment processors, wallets, gift cards, banks, accounting, ERP, tax, and business intelligence.
Inventory and fulfillment
Warehouse tools, suppliers, receiving, carriers, shipping, fulfillment, stores, and transfer operations.
Data and experience
Analytics, search, marketing, messaging, email, files, APIs, content, and knowledge systems.
See which business processes are affected when a system handoff is delayed or fails.
Translate technical exceptions into business impact.
Ownership
Source system, destination system, integration owner, record owner, and business owner.
State and freshness
Last successful update, expected timing, affected records, and downstream completeness.
Business impact
Products, orders, inventory, customers, payments, finance, content, reports, or workflows affected.
Recovery
Automatic retry, manual retry, source correction, mapping review, skip with approval, reprocess, or escalation.
Apply the same access, policy, and approval rules to AI-assisted work.
The AI layer uses the same business records, role scope, source context, action levels, approvals, and history as the rest of the suite.
Context scope
Retrieve only records, stores, entities, accounts, customers, and knowledge available to the user.
Source and freshness
Show source areas and make delayed, incomplete, conflicting, or unreviewed inputs visible.
Action level
Define whether AI can answer, recommend, draft, prepare, request approval, or execute.
Policies and rules
Apply product, account, pricing, inventory, returns, service, finance, publishing, and workflow rules.
Human handoff
Route uncertain, high-impact, exceptional, or prohibited actions to the correct person.
Improvement signals
Capture unanswered questions, source gaps, rejected drafts, workflow exceptions, and outcomes.
Start with one workflow and expand as value is proven.
Map the current path
Identify systems, records, owners, decisions, exceptions, permissions, and measures behind the workflow.
Connect the records and ownership
Clarify record ownership, data movement, roles, policies, approvals, exception handling, and successful outcome.
Expand the experience
Add reporting, business questions, prepared actions, content generation, or broader automation after the workflow is reliable.
Discuss the platform beneath the product.
Request a focused briefing on IMV's connected business model, workflow layer, integrations, permissions, and AI direction.