Get help through your existing IMV support channels.
Existing IMV customers can continue using their established channels for product assistance, account access, documentation requests, and service guidance.
Use the monitored customer support path for product and account issues.
Use Customer Support for product assistance, account access, documentation requests, and service guidance.
Customer Support
Report a product issue, failed workflow, access problem, integration exception, or unexpected system behavior.
Account and access
Request help with users, roles, permissions, locations, account contacts, or administrative access.
Documentation and guidance
Request product documentation, operating guidance, or release information through Customer Support.
Route product and account questions through Customer Support.
Use Platform Briefing for architecture, partnership, investor, or broader product discussions. For the fastest routing, continue to submit product and account issues through Customer Support.