Connect the work behind every sale.
IMV RMS brings products, inventory, orders, customers, stores, entities, finance, content, reporting, and workflows into one shared operating picture. Teams can start with the capability they need and add intelligence as the business grows.
Commerce - Operations - Finance - Digital Experience - Intelligence
Business Control Center
Operating exceptions by owner
The records each team needs, connected around the work.
Every sale, return, order, inventory movement, content change, approval, or payment keeps the context needed by the next team and system.
Product and catalog
Use approved product, variant, media, pricing, policy, and knowledge context across commerce and AI experiences.
Inventory and availability
Track stock by location and state, then connect availability to transfers, replenishment, fulfillment, and finance impact.
Orders and fulfillment
Keep source, payment, inventory commitment, routing, returns, refunds, exceptions, and close context attached.
Customers and accounts
Support consumer profiles, B2B accounts, buyer roles, terms, approvals, service history, and permissions.
Finance and reporting
Connect tenders, refunds, tax, COGS, settlements, entities, approvals, and reporting definitions.
Content and policy
Manage pages, product content, FAQs, knowledge, warranties, and operating guidance with review controls.
A customer order can update every operating area.
When order context remains connected, teams can see their ownership while the business keeps the complete story.
- Commerce captures the request and promise.
- Inventory reserves available stock or identifies risk.
- Operations routes fulfillment and exception work.
- Finance reviews tender, tax, refund, and close impact.
Connected order lifecycle
Connected order status
Give each team the capabilities it needs, connected to the same business records.
Use Commerce, Operations, Finance, Digital Experience, Reporting, and Intelligence independently or together. As the suite expands, products, orders, inventory, customers, finance, content, and workflow history remain connected.
Commerce
DTC, B2B, store, assisted selling, search, and service journeys.
Operations
Inventory, orders, fulfillment, transfers, returns, store work, tasks, and exceptions.
Finance
Daily close, settlements, COGS, entity context, reporting, and accounting handoff.
Digital Experience
Pages, content, knowledge, blogs, SEO, and publishing review.
Reporting and Intelligence
Dashboards, business questions, source records, and prepared actions.
Support multiple channels, locations, brands, and entities without losing visibility or control.
IMV gives each operating team the view it needs while keeping shared products, orders, inventory, customers, finance, content, and reporting connected across the business.
Brands
Manage product, content, DTC, wholesale, marketplace, service, and reporting context together.
Retailers
Coordinate stores, inventory, fulfillment, returns, close, and local execution.
Multi-entity groups
Preserve company, region, banner, tax, approval, inventory, and reporting boundaries.
Add capabilities without disrupting established workflows.
Start with the area creating the most delay or risk, keep current records and ownership visible, and expand as the business is ready.
Work from current records
Products, orders, inventory, customers, finance, content, and policies remain connected to the work already in progress.
Keep ownership clear
Tasks, approvals, decisions, and exceptions stay with the teams responsible for completing them.
Expand in practical steps
Add reporting, intelligence, automation, or additional operating capabilities as priorities and systems evolve.
Explore the intelligence layer built on top of the suite.
See how Ask IMV, Business Automation, and Content Studio use connected records to explain signals, prepare work, and keep decisions accountable.